Total service contacts across all activity areas and known indirect service contact was 359,615. Website activity was over 1.5 million individual visits. The greatest number of contacts was through web access with 165,677 in all including ConnectKW usage.
2010 Online Resource Requests
When it was possible to get feedback from service contacts, this was highly positive. Consistently, people have more information and more options after their contact with us. Table 1 shows the responses from a sample of 1,000 contacts. Not only do we meet their expectations, almost 100% say they will act on the information we provided and that they will contact us again.
2010 Enquiry Client Evaluation
|Did we meet your expectations?||98.7%||1080|
|Do you have more info now?||97.3%||1077|
|Do you have more options?||96.8%||1077|
|Will you act on what you learned?||99.7%||1072|
|Will you call community information centre again?||98.4%||1055|
In all there were 2,818 participants in community meetings, forums, events and surveys during 2010. The common outcome evaluation tool was not used consistently with all of these contacts as many participants took part in more than one activity. Work was started to begin assessing longer term outcomes of community involvement and action, our 2nd and 3rd outcome levels: people feel they belong and have some place to turn to and they are able to take action. In 2010, groups similar to the Disabilities and Human Rights Group began to emerge. As these ongoing groups develop we will have more opportunity to evaluate the longer term outcomes of these service contacts.