Customer Service Experience Checklist

Apr 20 2015

Disabilities and Human Rights Group has been meeting this winter and developed a checklist to assess customer service experience in local businesses, agencies and institutions. The main purpose of the checklist is to help everyone understand their rights according to the Accessibility for Ontarians with Disabilities Act and to communicate more effectively about the good and not so good experiences while getting to the services they need.

We are exploring how to make this checklist available more broadly as well as how the Social Planning Council might be able to support collective problem solving and advocacy where this may be needed.


If you are interested in becoming involved with the Disabilities and Human Rights Group please contact the Social Planning Council of Kitchener-Waterloo at or by phone 519-579-1096 ext. *3006.